I clicked on a film program but it will not play. Why?

First, make sure that you are logged in with the correct Eventive account. If you are logged in correctly, you will see a circle with the initials of the account holder in the upper right corner of the page. If you are not logged in, you will instead see the word “Login” at the upper right corner of the page. Click “Login” and enter the desired account credentials.

If you are properly logged in and you still cannot play the film program, please confirm that you are not on a VPN (Virtual Private Network). Eventive’s content protection protocol does not allow VPN access. If all you see in the player window is a black screen, please click or tap on the window to activate player controls.

If you still cannot play your film or event, please refer to the  Eventive FAQ Guide at watch.eventive.org/help